FAQs

Why Do I Shop at Fashos? What Do you offer that others don't?

Nothing much, just a stylist to recommend you the best, a style statement that lasts, fair price guarantees, a free home delivery, numerous payment options, a number of Indian and International brands to choose from, a specialized collection from our design team and a price tag that will easily suit your pocket. Still need a reason to shop at FASHOS?

Ok I have decide to buy, But What are the payment options with Fashos?

We have one of the widest networks of payment options available via instant payment forms, cash on delivery, cash cards, mobile payment, rewards wallet, gift cards. More details are available here: Payment Terms

I Would Like to Buy using COD(Cash on Delivery) option, How do I Go about it?

Good choice. It is very easy to pay via COD. All you need to do is –

  • Select Cash on Delivery option once you proceed to pay.
  • Please provide all your complete (mandatory) details.
  • Once you confirm the order online, you will receive a verification call / email from our Guest Relations team.
  • Once you confirm the order, it will be processed for shipment.
  • On receiving your consignment, pay the invoice amount in cash to the courier delivery person.
  • Please have enough cash ready to make the payment.
  • Please Note - We do not offer Try & Buy facility. So you have to pay the entire invoice amount before opening the packet. However, in the unlikely case of you not liking the product or in case of size issues, you can contact our guestrelations team to request a return or refund.

Are there any terms and conditions for COD?

Yes.

  • Orders below INR 499/- : Charges Rs.99(50 shipping and INR 49/- COD) shall be applicable.
  • Orders above INR 499/- : COD charges of INR 49/- shall be applicable .
  • The delivery address provided should be under serviceable network of our courier partner. (Kindly provide accurate address and pin code)
  • Only pay cash to the delivery personal (DD/ Cheque will not be accepted)
  • Amount of Invoice is inclusive of all taxes and charges.

Are there also any additional shipping / delivery charges applicable?

FASHOS provides FREE SHIPPING to its valued guests on orders above Rs. 499 pre-paid/ online payment orders without any cart value condition, There is minimal Rs.50 shipping charge applicable for orders below 499. So what are you waiting, place your order on Fashos.com and pay via your credit card, debit card or net banking and get your favorite pair of footwear delivered to your doorstep absolutely FREE !

How do I Redeem my Store Credit at Fashos?

Another very simple thing to do! All your cashback and credits are automatically credited to your "STORE CREDIT". Now you can combine your available credits with other ongoing promotions & gift cards. You may view them in your "My Account" section. Redemption details are mentioned in the STORE CREDIT Program section here: STORE CREDIT program.

I need to wear my shoes at the college party, How long will it take you to deliver it?

Only 7 days. YES, we provide you a 7 working day shipping guarantee. But please note- The 7 days exclude special days(National days, natural calamities and other emergency situations); shipping guarantee means 1st attempt of delivery will be made within 7 days, though the timeframe may change during promotional campaigns. In any case, we will keep you informed about any changes.

Ok but What will be the mode of Delivery?

As of now, we have a variety of logistics partners across the country for shipping our products safely to your doorstep, wherever you live in India, depending upon the location that suits you best. The shipping responsibility is entirely ours. We welcome you to follow up with us for any of your queries related to delivery.

I have a relative living out of India, Can you deliver the Order there?

We do not deliver to international locations. Though, you can place order from anywhere in the world and we will deliver it to anywhere in India.

Is there any way I can check the current status of my Order?

Yes, of course! You can check the My Account section on our website to check the status and all the information that you require. On the My Account page, you can review order history to view the status of all the orders you have placed. The specific order number will give you the detailed status of your shipment. We will also send you a mail notification with all the shipping details, once the order is shipped out from our warehouse.

How can I track my product Shipment?

Even WE know the importance of emails! Every time your shipment is processed, you will receive an email notification with a tracking number or AWB (Air way bill) number along with service provider details (Logistics Partner). Type in the tracking number provided in the mail in the Tracking section of the left panel. A window with the status pops up. If your order status shows transit: Click on additional details. Details such as where your order has reached can be viewed here.

I received the order in a damaged condition? What do I do now?

Oops! If the packaging is damaged while you are receiving it or you think the product does not match your expectations, please refuse to accept it. For any further assistance you may call us up on:

Helpline: 011 – 42333838

Email: guestrelations@fashos.com

Someone traced my Password, How do I reset it?

It is a very simple process. Please click here to go to the change password page (P.S. - You are required to be logged in to continue)

I seem to have forgotten my Password, What options Do I have now?

Don't worry! You can click here to request your password reset link on your registered email address.

I don't like the shoes that I ordered, now that I have received them, How can I get the refund / return of the ordered product from you?

We apologize for inconvenience. To compensate, we offer you a 30 days no questions asked return policy. The process is simple and transparent. However, there will be no Return/Exchange applicable on items purchased under any offer/ promotion and discounted/ clearance sale items. Details of our Returns Policy are available here: Returns & Exchange Policy. You can place 'Return' request through your account also. Just follow these steps and you are done.

  • Login to your Account
  • Go to Returns tab
  • Click on ‘Request New Returns’
  • Select the Order you want to Return
  • Just Submit the request and you are DONE!
  • Your ‘Return’ will be processed post Fashos.com approval. You will receive a confirmation email for the same

Do you offer any Discount? Where will I be able to find the discounted prices?

Yes. There's everything for everyone, even the freebies. Discounts are available at the MRP of the products. You can check out the Current Offers section on our website, where you will find items with heavy discounts available. The discount rates may depend on stock clearances and end of season sales. The discount rates will be displayed on the website alongside the MRP and offer price will be displayed next to it. The sale section can be directly accessed here: Clearance Sale